Polo Villas Resident Guidelines

Management Contact Information

The Polo Villas team is committed to ensuring that all residents receive a professional and timely response to all questions, concerns, and needs. Please feel free to share anything you feel needs addressing, ideas for improvements, and anything else you feel may help everyone feel more at home here at Polo Villas.

For general resident inquiries

Call (661) 589-6566, press 2 or Email: polovillas@fah.com

Maintenance Requests

All maintenance or repair needs must be submitted via the Maintenance Request form on the Resident Portal. When submitting the request, you will be given the option to provide permission for our maintenance staff to enter or for us to schedule a time for you to be present. Except in the case of emergency, maintenance requests are generally addressed within 24 hours and performed Monday-Friday during normal business hours. If an appointment is requested, you will be contacted to schedule the service. Please do not email the property directly with maintenance requests.

After-Hours Maintenance Emergencies

For emergency repairs requiring immediate attention, please call (661) 589-6566 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. Please refer to our after-hours emergency guidelines on our website: https://www.polovillas.com/emergencyguidelines. Please only use this emergency line for true emergencies.

After Hours Noise Complaints or Security Issues

For after-hours noise complaints or security issues, please call (661) 589-6566 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues. If a staff member is unavailable, your call will be promptly returned once the office reopens. If you feel that your life is in danger, please call the police.  If the problem is not serious enough to involve the police, we would still like to know about it so that we can address the issue properly. Please leave us a voice message or email, describing the problem in detail including any noise violation recordings to: polovillas@fah.com. 

After Hours Parking Complaints

For after-hours parking complaints, please call (661) 589-6566 press 3 OR text our 24/7 smart maintenance line at (805) 666-3907 to quickly alert us to issues.  If someone is parked in your assigned space the security guard or a staff member on duty will tag and tow the vehicle once the message is received. Please also take a photo of the vehicle illegally parked and email it to polovillas@fah.com.

General Information

Paying your Rent

Monthly rent payment is due, in advance, on the first day of each month. For your security and convenience, your monthly payments are made through the secure Polo Villas Resident Portal via electronic check, debit card or credit card. There is no fee for an electronic check. A monthly recurring Auto-Payment may be set up by going to the Payments tab on the top menu. A payment account will need to be added first before you can set up Auto-Pay. Please note that once Auto-Pay is set up it will go into effect for the next payment, not the current one and will end on the date you enter or the lease end date whichever is sooner. Please use the Make a One Time Payment option for an immediate payment before Auto-pay goes into effect.

Electric Service

An electric service account should be requested with PG&E prior to moving in at 1-800-743-5000 or www.pge.com. The service start date must start the same day as your lease start date. PG&E will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment. If you are concerned about power outages, consider subscribing to PG&Es notification service.

Gas Service

A Gas service account should be requested with Southern California Gas Co. (SoCal) prior to moving in at 1-800-427-2200 or https://www.socalgas.com. The service start date must start the same day as your lease start date. SoCal will bill you monthly via postal mail or electronically and provide instructions to create an online account for bill payment.

Water Service

Water and sewer service are provided by the Vaughn Water Company. Each apartment is equipped with a submeter and an interior display reader for easy monitoring. Monthly billing is provided by Conservice. Monthly charges are posted directly to resident accounts by Conservice by the 20th of each month for the previous month's usage and these charges become payable with the next monthly rent payment. Invoices are made readily available via the Resident Portal. One-time or recurring payments can be set up through your Resident Portal. The monthly bill will also be available in your Resident Portal documents section.

Parking/Parking Lot

Please park only in your assigned parking space and ask that your guests park only in the guest parking. If you see a vehicle parked in your space, please take a picture and notify the leasing office immediately during normal business hours. A $50 fine will be assessed to any resident that parks or has a guest park in another resident's assigned parking space. Once a resident reports an illegally parked car it will be tagged and towed immediately. Please drive slowly and responsibly and keep the music volume in the car down when driving through the property.

Trash and Recycling

Trash and recycling bins are located throughout the property. Please do not dump furniture or any over-sized items, such as mattresses, in the bins as the trash service charges extra to pick up those items. All cardboard needs to be broken down and placed in recycle containers. No styrofoam should be in the recycle containers, please place them in the regular trash containers. A green organic waste bin is available for use inside the trash bin enclosure across Building D (Northwest side of the property). Californians are now required to divert all organic waste from the landfill, including food scraps, yard waste, paper products, and other organics. For more information on recycling visit: https://www.bakersfieldcity.us/374/Garbage-Recycling

Electric Safety

The Circuit Breaker panel is located in your laundry room. A circuit breaker may trip if you overload the circuit or a short circuit condition occurs in a device you have plugged in. If this happens, remove the faulty device and unplug other electrical appliances from that circuit before turning the breaker back to the on position. Use caution when using electric space heaters. Space heaters must be plugged directly into an appropriate wall outlet. DO NOT use extension cords or power strips with space heaters. Kitchen and bath outlets are protected by a GFI circuit breaker in the outlet. If you trip a GFI outlet, unplug the appliance from the outlet and then firmly press the reset switch on the outlet.

Amenities

Pool and Clubhouse

The pool and clubhouse are all located near the leasing office. Key fobs are required for access. Only occupants of the building are permitted to use these areas.

Please be respectful of all equipment and practice pool etiquette.

Pool and Spa Area Hours

Sunday - Thursday 10:00 AM 10:00 PM | Friday - Saturday 10:00 AM 11:00 PM

The Polo Villas clubhouse is available for rental by current residents of Polo Villas for a maximum of 30 guests. Available hours for rental use are 10:00 am to 10:00 pm. Reservations can be made by contacting the leasing office at polovillas@fah.com. Reservations are on a first-come, first-serve basis. Clubhouse rental does not include use of the pool area. Clubhouse rental shall include payment for the rental fee of $100 and a refundable damage/cleaning deposit of $200, both due at the time of reservation.

Package Deliveries

It is recommended that you be at home to receive all expected package deliveries.

Friendly Reminders

Smoking

Please be aware that smoking is prohibited on the entire property except the following areas: Any space that does not interfere with the quiet enjoyment of any other Resident. Please ensure that your guests respect this policy.

Noise Level

The quiet enjoyment of Polo Villas is very important to us and a condition of your lease. So that all residents of the Polo Villas community can enjoy their time here, we ask that all residents please keep the noise level inside and outside the apartments to a modest level. Per the rental agreement, all residents are entitled to quiet enjoyment of their homes.

Guests

Please email our management team at polovillas@fah.com if you have a guest staying for 10 or more days.

Outdoor Cooking

Only Electric BBQ grills are permitted on patios/balconies.

Pet Policy

As much as we love pets, we just aren't able to accommodate them at this property. So sorry.

Note

Assistance animals for persons with disabilities are not considered pets, but do still require our prior written approval. We will handle all requests for accommodation, including requests for assistance animals (service animals or support animals) per applicable fair housing laws.

Please remember, we are always here to help so feel free to contact us with any questions or concerns at polovillas@fah.com or (661) 589-6566.

Updated November 14, 2024